Terms and Conditions

Terms and Conditions


How to Book a Cab at Cherry cabs?

Customers can book Cherry Cabs services through:

- Call center: 9900029000

- Online booking: www.cherrycabs.in

- Direct booking at the Bangalore counter

All bookings are governed by these Terms & Conditions as published on the official Cherry Cabs website.

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to these terms.

We may collect the following information:

Personal Information:
Name:
Phone number:
Email address:
Pickup Address:

Payment Information:

Cherry Cabs does not store card or payment details
Reservation Details -
Vehicle preference -
Rental dates -
Pickup and drop-off locations -
Communication Information -

How We Use Your Information

We prioritize data security and use your information exclusively to:
Provide and manage transport rental services
Process payments and prevent fraud
Communicate booking confirmations, updates, and promotions
Improve our services and customer experience

Data Security

We implement robust security measures to protect your personal information from unauthorized access, misuse, or disclosure.

You’re Choices

You may choose not to share certain information; however, this may limit your ability to use some services. Contact our support team to update or request deletion of your information.

Cookies & Tracking

Cherry Cabs does not use cookies or tracking technologies on its website.

Changes to This Privacy Policy

We Cherry Cabs may update, change, modify, and amend these terms & conditions from time to time without any prior notification to the user. The amended and restated terms and conditions of use shall be effective immediately. If you do not adhere to the changes, you must stop using the service. Your continued use of the Services will signify you accept our terms & condition.

Contact Us

For questions regarding this Privacy Policy, please contact us through the Contact Us page on our website.

Registration Requirements

Customer registration is optional. You can book without creating an account by providing the required details during booking. Advance payment may be requested for certain bookings.

Additional Charges

In addition to the base fare, customers are responsible for:
- Toll charges
- Parking fees
- Interstate taxes
- Day / Night Driver Charges
- Government taxes or levies imposed by law

Additional notes:

Garage-to-garage kilometers will be charged compulsory

Booking Charges

All bookings made through phone, website, mobile application or booking counters are completely free. Cherry Cabs does not impose convenience or booking fees.

Payment Methods

Cherry Cabs accepts the following payment methods:
- Cash
- Bank Transfer
- Wallet Payments
- Credit & Debit Cards
Payment options may vary based on booking type.

Refund & Compensation

- Cherry Cabs shall not be liable for indirect losses, including missed flights, business losses, hotel bookings, or personal inconvenience caused by vehicle breakdown.

- No compensation shall be payable beyond the applicable fare adjustment

Customer-Initiated Cancellation Due to Breakdown

If a vehicle breakdown occurs, Cherry Cabs will make reasonable efforts to repair the vehicle at the earliest or provide a replacement vehicle as a value-added service. This value-added support feature enhances customer convenience and ensures travel continuity subject to availability and operational feasibility. If the customer chooses to cancel despite these options, the cancellation will be processed as per company policy.

Booking Changes & Cancellations

Confirmed travel dates cannot be modified or cancelled. For emergencies or further assistance, please contact our support team. If the vehicle has reached the pickup location, cancellation charges will apply.

Seasonal & Peak-Time Policy

During peak or seasonal periods, confirmed bookings cannot be changed or cancelled. For urgent support or special cases, please reach out to us directly.

Weekends (Saturday & Sunday), Festivals Like (New Year, Deepavali, etc.), High-demand travel seasons. Customers are advised to confirm cancellation terms during booking.

Cherry Cabs ensures booked vehicles reach customers on time. For delays, contact our 24/7 customer care at +91 99000 29000 for immediate assistance. We will arrange an alternate vehicle wherever possible. If the booked vehicle fails to arrive, a full refund of Advance Amount will be processed immediately.

Vehicle Quality & Complimentary Amenities

Cherry Cabs maintains all vehicles to the highest standards based on their model and make. Each vehicle undergoes regular inspection to ensure safe, comfortable, and reliable travel.

Complimentary amenities such as:

- Audio and video systems
- Microphones
- Mobile charging points
- Cooler boxes
- Window Curtains

These amenities are subject to availability and provided as value-added services. No fare reduction or refund applies for non-functional or unavailable complimentary amenities.